It starts with a phone call from "spectrum service" or "cable service person" - they ask for your cable box number , then the code on the back of the box - don't give it to them.

No company would call you for information the already have - its a trick to get into your account. They can get your personal info - or info on any other device hooked to your cable like computers and such.

"With access to a customer’s internet and cable TV provider account, a hacker can see sensitive personal data like their billing address, email, and account number. That information could be used to social engineer — in other words, deceive — customer support personnel, who could be fooled into giving up more of a target’s data, or even to trick the customer with phishing emails that look like they are legitimate because they include accurate, detailed personal info related to their internet account.

Heres a link to a article in Buzzfeed =https://www.buzzfeednews.com/article/nicolenguyen/spectrum-time-warner-cable-security-flaw