They have been using carier coach for the special needs preschoolers. The driver and aide are as nice considering the circumstances of dealing with these kids and not being trained too. However I think that they should be training drivers and aides to deal with these kids if they are driving them.
A kid on my children's bus (not sure what the exact issue of the child is) but the child will scream and scream, the driver didn't know they couldn't just kick the kid off the bus for being bad if they have a documented problem. The whole bus is special needs preschoolers and they do pretty well considering. And as I have pointed out special needs could be anything from a speech delay to something severe.