Since there has been so much confusion about streetlights I will re-post this again from the Town’s website. For the most part, the Town owns the streetlight polls. The electric company owns the streetlight heads and bulbs. NYSEG and National Grid have reduced their crews to bare bones so some people’s complaints are waiting over a year. I advise residents to please contact the NYS Public Service Commission (see link below) if you have reported an outage to the Town or electric company and it has not been taken care of in a timely manner. The Town forwards your complaint to the electric company if it’s not ours. From the Town’s website:
How to report street lights not working:
In order to assist our residents expedite concerns with a street light, please call Cheektowaga Highway at 686-3450. We will forward the complaint to the Traffic Signal Technician in our Traffic Maintenance Unit.
Please note that in some cases the lamp pole may not be owned/maintained by the town, however, we will contact the utility company that own/maintains the pole on your behalf.
Provided below are the contact numbers for both electric companies:
NYSEG 1 (800) 572-1131
NATIONAL GRID 1 (800) 642-4272
If you’re experiencing difficulties receiving a response from a utility company or there has been no resolution for an excessive period of time, feel free to contact the Public Service Commission at 1(800) 342-3377 or visit
http://www3.dps.ny.gov/ocs/itgate.nsf/webDPS_Complaint… for assistance with your requ