Spot on!
Sadly the same analogy pertains to the residents that will not abide by the town's code on garbage containment. Some speak on the town's and Waste Management's accountability / responsibility re waste management but do little to hold the public slackers accountable for managing their waste products.
Waste Management should be admonished for missing the pickup. However, they respond quickly in coming back to pick up the refuse. The problem lies with weekend pickups and there is currently no way of reaching Waste Management.
As for the public's responsibility, can you imagine the chaos if the town directed Waste Management not to pick up an individual's garbage if it is not contained in a tote with a lid on it?