Spectrum

[Jerry A]

Spectrum, What type of calculation is BBB using to give Spectrum a B+ with more than 18,000 complainants ? Let me know.
Customer Review Rating:
104%
[6] Positive Reviews
[13] Neutral Reviews
[541] Negative Reviews
[521] Total Customer Reviews
[18,085] Total Customer Complaints
Composite Score:
Charter Spectrum has received 3.04 out of 5 stars based on 521 Customer Reviews and a BBB Rating of B+.

[grump]

I think with BBB rankings, it’s not just the number of complaints but whether they’re adjusted satisfactorily. And while 18000 sounds like a lot of complaints how many customers does Spectrum have...in the millions?

[ILOVEDNY]

The BBB's ratings are for sale.
Keep paying your dues and an A+ rating is yours.
Want a real rating?
Contact your areas consumer protection division.
See how many open complaints they have there.

[Jerry A]

I think with BBB rankings, it’s not just the number of complaints but whether they’re adjusted satisfactorily. And while 18000 sounds like a lot of complaints how many customers does Spectrum have...in the millions?

How about the My Pillow getting F rate
Customer Review Rating:
54%
43%
[227] Positive Reviews
[11] Neutral Reviews
[181] Negative Reviews
[419] Total Customer Reviews
[251] Total Customer Complaints
Composite Score:
My Pillow, Inc. has received 1.73 out of 5 stars based on 419 Customer Reviews and a BBB Rating of F.

[grump]

The BBB's ratings are for sale.
Keep paying your dues and an A+ rating is yours.
Want a real rating?
Contact your areas consumer protection division.
See how many open complaints they have there.

Probably because lousy companies don’t apply for BBB membership in the first place. If you’re talking about the state consumer protection clowns, the only protection they offer is to companies tied to major campaign contributors.