Great point StanderBy and you're right.
If they were more careful and not spilled so much water, then calling Bob wouldn't have been necessary.
For you, is it more that you didn't want to spread some salt yourself, the co-pilot poodle or that your name was asked that boils you?
All three are wonderfully made complaints and I hope you get some satisfaction and resolution.
Either way, I'm with you..... Bob does a tremendous job and always has
Thank you Bob!